Background Erazer ("we", "us", "our") operates the backgrounderazer.app website and the Background Erazer mobile application (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
1.1 Information you provide
- Contact details submitted through our consultation form: name, email address, phone number and message content.
- Photos and images you upload to the app for background removal or editing.
- Billing information when you purchase a subscription plan.
1.2 Information collected automatically
- Device identifiers, operating system and app version.
- Usage data such as pages visited, features used and session length.
- Cookies and similar technologies (see our Cookie Policy).
2. How We Use Your Information
- To provide and maintain the Service, including processing your photos for background removal.
- To respond to consultation requests and customer support inquiries.
- To send service updates, billing notices and, where you have opted in, marketing communications.
- To improve our AI models, app performance and website experience.
- To detect, prevent and address fraud, abuse or technical issues.
3. Photo & Image Data
Photos you upload are processed in order to remove or edit backgrounds and are encrypted in transit. We do not sell uploaded photos to third parties. Processed images may be temporarily retained for quality assurance and are deleted from active processing storage within 30 days unless you have saved them to a paid project workspace.
4. Sharing of Information
We do not sell your personal data. We may share information with:
- Service providers who help us operate hosting, analytics, payment processing and customer support, under confidentiality obligations.
- Authorities, where required to comply with a legal obligation or valid request.
- A successor entity in the event of a merger, acquisition or sale of assets.
5. Data Retention
We retain personal data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes and enforce our agreements.
6. Your Rights
Depending on your location, you may have the right to access, correct, delete or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at [email protected].
7. Data Security
We use encryption in transit, access controls and regular security reviews to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our Service is rated for general audiences but is not directed at children under 13, and we do not knowingly collect personal data from children under 13 without parental consent.
9. International Transfers
Our team operates from Hong Kong, and your information may be processed and stored on servers located outside your country of residence, with appropriate safeguards in place.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated revision date.
11. Contact Us
Background Erazer Studio
Unit 1808, 18/F, Billion Centre, 1 Wang Kwong Road, Kowloon Bay, Hong Kong
Phone: +852 3469 2207
Email: [email protected]